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The casino’s on-line chat informed the player that he did not qualify for the nadprogram due jest to high bonus turnover. The player had sought a refund of his deposit but was told by the casino that he had to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds. The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based on VIP stan.
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